By the way, while chatting with Tom Hinchliffe at Cooper BMW York as suggested by doughboy I realised I'm an idiot. I kept looking at my initial quote and no the final one, and I so discovered that my dealership actually gave a £4000 discount on my car. It still doesn't justify them for the lack on communications about the delays but now I kind of feel I owe them some.
In other news, kudos to doughboy for the recommendation and for Tom at Cooper BMW, their service and will to help were spot on and incredible. I can't fault them so far.
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