[GTIGUY1992]

I had a below average experience with Mode Carbon, but I had product issues myself rather than service. I ordered a spoiler with them roughly 2 years ago (F87) and fitment of the spoiler was awful, emailed them and got a replacement after jumping through some hoops (they kept insisting I installed it wrong) and the replacement had some weird clearcoat/carbon buildup on the edge of the spoiler keeping it from sitting fully flush.

I cut my losses and just lived with it, but Mode asked me to go through a lot of rigamarole to show the fitment issue, and then told me to post a thread with pics of the new spoiler.

Rubbed the wrong way and took my business elsewhere for the rest of my purchases. IMO their prices are not reflective of their quality because longterm that replacement spoiler had also started to bend up at the edges.

I'm sorry to hear about this OP, I'm a bit surprised they have such a bad rep honestly- they seemed like a really high market brand from all the adverts...