I don't normally post threads on vendors and my experience with them but I feel like I've been jerked around by Mode Carbon out of NYC so much so that I need to pass my experience on to those in the market for some carbon parts for their car - make your own opinions, I am not telling anyone what to think.
Sam@ModeCarbon
1/12/2022 - I put my order in for a F87 M2 Competition GTS Front Splitter, I immediately get an email the same day letting me know that my splitter is "In Production" and that my estimate delivery date is 2/28/2022. This is the ONLY email I will ever receive from their automated process.
2/28/2022 - I get no updates on shipping or anything so I send an email to
Info@ModeCarbon.com to ask if there's an update.
3/3/2022 - I get a response back from Sam (the Director of Marketing for Mode Carbon) that he is "waiting to hear a confirmed ship date from (his) manufacturing supervisor" and that they "look forward to having (my) order shipped out ASAP"
3/10/2022 - I get no updates so I send another email asking what the status of my order is.
3/12/2022 - Sam tells me that "Your order should be ready to ship any day now" and that he will "follow up with (his) manufacturing supervisor and let (me) know if it has been completed in this week’s batch of finalized products. (I am) next up on (their) orders list to receive the very next unit"
3/22/2022 - I get no updates so I send another email asking what the status of my order is. This time I get a call from Sam from his cell phone letting me know that unfortunately Mode Carbon has run into some issues as a company (I won't go into the details of what issues they were facing as Sam told me this in confidence) and that in fact there are 3 separate orders AHEAD of me that need to be fulfilled. But he assured me that in fact my lip had been manufactured just 2 days prior and is sitting on the shelf waiting to be shipped any day now. He tells me most likely within 2 weeks.
4/4/2022 - I get no updates so I send another email asking what the status of my order is.
4/5/2022 - I get no updates so I send another email asking what the status of my order is. I call Sam's cell phone and leave him a voicemail asking what the status of my order is
4/6/2022 - I call Sam's cell phone and leave him another voicemail asking for my order status. I then try calling Mode Carbon's "Customer Support Line" at (845) 359-2470 only to find out the line has been discontinued. I start freaking out at this point thinking these guys are running scam or something - but then finally Sam calls me back an hour later. This time Sam tells me that my lip was manufactured last week (clearly forgetting his 3/22 conversation with me where he told me it was manufactured on 3/20) and that it is sitting on the shelf waiting to be shipped, but due to company issues he can't release the product to me and I'll have to wait on Mode Carbon to resolve their issues before I can get my lip. I tell Sam that I think its unprofessional for Mode Carbon to be passing on their company issues to their end-customers. At that point Sam offers me $100 off my order (a WHOPING 6.7% discount). I tell Sam that I could care less about $100 and just want me lip ASAP to which he immediately jumps on the idea of providing me expedited shipping (clearly he'll pay less than $100 to expedite shipping). But I'd rather get my lip than not, so I agree - but I also give Sam an ultimatum that I want my lip in 2 weeks or I will cancel my order.
4/8/2022 - Sam sends me an email to reiterate our phone conversation about my "order (being) shipped within 2 weeks and (Mode Carbon) will upgrade shipping for you at no additional cost."
4/18/2022 - I get no updates so I send another email asking what the status of my order is and whether I will receive it by 4/20.
4/19/2022 - I send another email asking for verification that my lip will be sent by 4/20.
4/20/2022 - I send another email asking for verification that my lip will be sent out that day. I also call Sam and leave a voicemail asking for confirmation of shipment.
4/21/2022 - I send another email questioning the lack of communication. Sam then calls me to tell me that my order isn't ready to ship (almost sounds like they're in the process of manufacturing the lip???) and that he will ship the lip to me next week. (Clearly not remembering that I previously gave him an ultimatum on 4/6). I tell him to cancel the order. Sam profusely apologizes and tells me he doesn't want to lose my business but understands my decision, but would like for me to provide an email response confirming my cancellation, and that it should take 3-5 days after he gets the cancellation email to refund me. I email back that I would like to cancel and receive a refund.
4/22/2022 - Sam calls me to ask me if I'm sure I would like to cancel my order - he's fairly certain that my lip will be ready to ship PRIOR to refunding my order. I'm surprised because I clearly asked him to initiate the cancellation on 4/21 and he still hasn't done it. So I tell him again to give me my money back.
4/29/2022 - No refund issued so I email Sam asking where my refund is.
5/2/2022 - No refund issued so I email Sam asking where my refund is.
5/3/2022 - I call Sam's cell phone and leave a voicemail asking where my refund is.
5/4/2022 - I call Sam's cell phone but his voicemail box is full. I call the Mode Carbon "Customer Support Line" which surprisingly is back up and running! It rings endlessly, but I hold for 30 minutes while it rings - no one ever answers. I send Sam an email asking how they can conduct business in this manner and to please refund me by Friday or I will post my experience ordering from them on the forums. Clearly looks like this didn't phase anyone at Mode.
5/6/2022 - I call Sam's cell phone - which is turned off and not accepting calls, I call the Mode Carbon "Customer Support Line" which is also out-of-service and then I send Sam an angry email asking where my refund is.
I never received a lip, and I never received my money back. At this point I think I have to call my credit card company and open a fraudulent claim against Mode Carbon - but I don't even know if that will work since I paid for this non-existent product over 4 months ago. Mode's customer service is abysmal, I had to initiate every communication and check on the order myself, I received conflicting information that contradicted itself from Mode, and just overall I am at a loss as to how this company can continue to operate.