11-01-2017, 07:47 PM | #30 | |
Major
1193
Rep 1,086
Posts |
Quote:
Get a new wheel if you're not the one who damaged it. |
|
Appreciate
1
MPOWERE928.00 |
11-01-2017, 09:34 PM | #31 |
Lieutenant Colonel
683
Rep 1,608
Posts |
A month after delivery, my eagle eyed friend noticed this! I never noticed despite washing the car ... Its hard to see if it winds up on the bottom, but roll it so that the damage is on top and its plain to see.. Dealer thinks it looks like it was burned in that section, maybe during polishing.. The clearcoat is removed in that section.. If not looking carefully, it just looks like a highlight from the available light. Dealer is replacing it for me next week.. Lucky for me, I happened to have photographed the car in the driveway right after I had driven it home after taking delivery, and the time stamp clearly shows that theres no way I could have damaged it myself in the allotted time. It almost looks like it was either lightly curbed and then gently filed and sanded, except that youd expect to see evidence on the tire as well.. Or perhaps during initial mounting it was scuffed and then a repair attempted by aforementioned light filing and sanding. Whatever the cause, glad to say theyre doing the right thing.
__________________
Boostm3
'18 LBB MT M2 Exec pkg, Moonroof, Production 7/6/17 Last edited by boostm3; 11-02-2017 at 09:02 AM.. |
Appreciate
1
MPOWERE928.00 |
11-21-2017, 12:29 PM | #32 |
POWERFUL1
28
Rep 35
Posts
Drives: 18 M2 AW 6M MR MStripe
Join Date: Apr 2017
Location: UTAH
|
Denied Damage
So I spoke with United Road today and they denied the damage because the dealership did not submit the claim for 29 days. I have sent a request to the European deliver department to see if their is fright insurance on it from BMW.
I guess the lesson is examine your car on delivery and make sure it is noted immediately. |
Appreciate
0
|
11-21-2017, 01:32 PM | #33 | |
Lieutenant Colonel
683
Rep 1,608
Posts |
Quote:
__________________
Boostm3
'18 LBB MT M2 Exec pkg, Moonroof, Production 7/6/17 |
|
Appreciate
0
|
11-22-2017, 07:26 AM | #34 | |
Major General
5860
Rep 6,631
Posts |
Quote:
Have those mother fuckers, get a new wheel. Nothing else is acceptable. If they don't want to hear it then you tell them that you're going to tell everyone you know this dealer, won't replace a wheel they delivered to you damaged. You're going to tell your friends, your co workers, you're going to tell this forum that dealer won't replace a wheel they sold damaged, you might send a note to the car blogs to see if they will run a story on it. They can choose to have shitty customer service but the customer can choose to let people know about that shitty customer service. Call them and bother them every single day if you have to. BMW needs to replace this wheel. It's like what, retails for $900? It costs them less than that so less than a thousand and basically no labor to replace the wheel. |
|
Appreciate
0
|
11-22-2017, 07:34 AM | #35 | |
Brigadier General
10904
Rep 4,537
Posts
Drives: 2015 328d xDrive
Join Date: Aug 2010
Location: NoVA
|
Quote:
Can't tell there was every any damage and the color matches perfect. Not sure why people have so much trouble finding places to fix their wheels. The color matching isn't that hard if the person fixing your wheel knows what they're doing. I would think any good repair shop can easily do this job but from what i've read on here i seem to be the outlier. |
|
Appreciate
2
MPOWERE928.00 NYC Bimmer259.50 |
11-23-2017, 01:55 AM | #37 | |
POWERFUL1
28
Rep 35
Posts
Drives: 18 M2 AW 6M MR MStripe
Join Date: Apr 2017
Location: UTAH
|
Quote:
I think the problem is I am a bit of a quiet guy so I don't cause problems. I am thinking my SA screwed up by not getting the claim submitted timely. I didn't want to toss him under the bus but I have been slowly trying to ramp it up. I talked with the manager and he has been unaware of the problem (So he said). The problem I had was he was there when they washed the car and we discovered the damage. He should have taken care of it right then but he was talking getting it buffed or painted. I am not really in the paint your brand new wheel. Goodish news I got in touch with BMW's European Delivery group as I figured they procured the freight insurance. They informed me that their team is investigating it and will contact the dealership to get it resolved. Bad part is I probably wont hear from them for a week. |
|
Appreciate
0
|
11-23-2017, 12:44 PM | #38 | |
Lieutenant Colonel
683
Rep 1,608
Posts |
Quote:
__________________
Boostm3
'18 LBB MT M2 Exec pkg, Moonroof, Production 7/6/17 |
|
Appreciate
1
MPOWERE928.00 |
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|