Potential LCI Instrument Cluster Issue

smc07419 · 11-14-2017, 08:49 PM

My MY18 is currently at the NJ port VPC and the release has been delayed. Here is some interesting info from my CA:

"........the hold up on the release of your car is there could be an issue with the digital instrument cluster but the good news is they announced that there is a software upgrade that has to be done to the cars before they can be released and the "sold" vehicles will get priority so we should see your car end of this week or start of next week."

Anyone else hear anything about this?

bobert · 11-14-2017, 08:53 PM

Quote:

Originally Posted by smc07419

My MY18 is currently at the NJ port VPC and the release has been delayed. Here is some interesting info from my CA:

"........the hold up on the release of your car is there could be an issue with the digital instrument cluster but the good news is they announced that there is a software upgrade that has to be done to the cars before they can be released and the "sold" vehicles will get priority so we should see your car end of this week or start of next week."

Anyone else hear anything about this?

Yes, I got the same story when I called the "Genius" line yesterday. My car is held up there too.

ZPrime · 11-14-2017, 11:19 PM

Interesting, curious to see if this turns into a campaign for other cars.

AndrewC1989 · 11-14-2017, 11:28 PM

guess i should hold off on my LCI gauge cluster retrofit until we have more info on this

Zugspitze · 11-15-2017, 01:14 PM

My 2018 M2 is being held at the VPC in Brunswick for the same recall. My car arrived at the port on 10/30.

Mosely · 11-15-2017, 01:35 PM

Very interesting, sounds like a widespread issue. I haven't noticed anything with my '18 cluster, wonder what the software update is for...

seetohey · 11-15-2017, 01:51 PM

I'm curious as to what the issue is too. My '18 cluster has been working fine as far as I know.

BlackCobra08 · 11-15-2017, 02:08 PM

I was just discussing this in the other post about this in the recall section of these forums. I've spoken with two reps and my own sales associate. The patch just isn't ready yet, they said it could take 2-3 weeks worst case. My M2 is parked, sitting there (with ~1660 other BMWs) a thousand miles away, waiting for me to drive it. The concern is this "The display may not wake up from standby mode or may not indicate operating conditions and warning symbols as required."

bobert · 11-15-2017, 02:27 PM

Quote:

Originally Posted by BlackCobra08

I was just discussing this in the other post about this in the recall section of these forums. I've spoken with two reps and my own sales associate. The patch just isn't ready yet, they said it could take 2-3 weeks worst case. My M2 is parked, sitting there (with ~1660 other BMWs) a thousand miles away, waiting for me to drive it. The concern is this "The display may not wake up from standby mode or may not indicate operating conditions and warning symbols as required."

I just called the BMW 'Genius' line 25 mins ago and the guy told me there IS a software fix available, and that my car shouldn't be held up much longer, though he couldn't give an estimate until it clears the VPC. Just came off the ship Thursday and I first called for a status on Monday.

According to the 'Genius' I spoke to, it's a voluntary programming recall that applies to "certain" 2018 2er coupes and convertibles. He was unable to give a specific build window/timeframe though.

Bt12 · 11-15-2017, 02:35 PM

My car is week 43 and it should be at NJ port next week. I have yet to get a call regarding the cluster.

bobert · 11-15-2017, 02:40 PM

Quote:

Originally Posted by Bt12

My car is week 43 and it should be at NJ port next week. I have yet to get a call regarding the cluster.

You wouldn't get a call before it gets to port and arrives at the VPC; actually, you probably won't get a call anyway but you may get this information once it arrives if you ask (or if you have a very proactive CA). Hopefully whatever backlog of cars exists will clear and you won't even notice any delay.

strato58 · 11-15-2017, 04:36 PM

The more I see the new cluster the more I like the analog guages.

F87_LCI · 11-15-2017, 04:38 PM

Awesome. I'm assuming this affects all NA cars, not just USA cars?

I mean, I've only been waiting over 400 days at this point (car is finally at the port in Halifax)...what's another 14 days. Will probably have 2 feet of snow on the ground by then...won't be able to drive it anyway.

pissclams · 11-15-2017, 05:17 PM

Quote:

Originally Posted by strato58

The more I see the new cluster the more I like the analog guages.

You’re crazy and the new LCI gauges are analog.

bobert · 11-15-2017, 06:01 PM

Quote:

Originally Posted by pissclams

You’re crazy and the new LCI gauges are analog.

I actually interpreted that to mean he liked the analog gauges of the new cluster, but maybe I was wrong.

Zugspitze · 11-16-2017, 11:39 AM

I was notified this morning the VPC completed the recall repair. Next step is redelivery confirmation from the Performance Center in SC.

smc07419 · 11-16-2017, 11:45 AM

Quote:

Originally Posted by Zugspitze

I was notified this morning the VPC completed the recall repair. Next step is redelivery confirmation from the Performance Center in SC.

Good news. Hopefully they can move through the backlog quickly. My dealer is only 30 miles away from the VPC.

McPurrs · 11-16-2017, 01:51 PM

Quote:

Originally Posted by pissclams

You’re crazy and the new LCI gauges are analog.

Analog looking maybe, but they sure seem digital in the videos I have seen.

seetohey · 11-16-2017, 04:22 PM

new gauges are def analog.

Mosely · 11-16-2017, 05:15 PM

Now that I think of it, mine occasionally lags at startup. Like the car is started and idling and the rpm is still at 0 and the display stutters for a second and then the needles shoot up to the right rpm

smc07419 · 11-16-2017, 07:16 PM

Mine seems to be moving through now too. My CA just let me know the dealer ETA is Monday 11/20.

ZPrime · 11-16-2017, 11:27 PM

Quote:

Originally Posted by strato58

The more I see the new cluster the more I like the analog guages.

The new (LCI) cluster is still using analog(ue) gauges ("clocks," for our UK friends).
They are not all-digital!

Sorry for the font and bold, but I see this all over these forums and it's getting so old. Nothing against strato58, he just happened to be the most recent "offender."

They just look like an LCD due to the white on black, but they aren't.

The only portion that is digital is a rectangle that starts between the gauges and goes down to the bottom edge, and then across to the right below the tachometer (where the efficientdynamics MPG meter thing is displayed).

Everything else is standard analog gauges or LED-lit cutout-style indicators, just like the pre-LCI car.

[edit] Now that I've read the rest of the thread I see that others have already covered this... but I typed it all up so I'm leaving it here.

11-14-2017, 08:49 PM	#1
smc07419 Enlisted Member 14 Rep 27 Posts Drives: 2018 M2 Join Date: Oct 2017 Location: New Jersey iTrader: (0)	Potential LCI Instrument Cluster Issue My MY18 is currently at the NJ port VPC and the release has been delayed. Here is some interesting info from my CA: "........the hold up on the release of your car is there could be an issue with the digital instrument cluster but the good news is they announced that there is a software upgrade that has to be done to the cars before they can be released and the "sold" vehicles will get priority so we should see your car end of this week or start of next week." Anyone else hear anything about this?
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11-14-2017, 11:19 PM	#3
ZPrime I INDIC8 612 Rep 1,286 Posts Drives: 2018 LBB M2, 6MT Join Date: Dec 2016 Location: Cleveland, OH iTrader: (0) Garage List 2018 BMW M2 [9.50]	Interesting, curious to see if this turns into a campaign for other cars. __________________ 2004 Matrix XRS 6MT => 2008 VW R32 DSG => 2012 Audi TTRS 6MT => 2018 BMW ///M2 6MT I'm an IT guy by trade and tech nerd by choice. I like HPDEs, parts of US Hwy 129, NC 28, and the Cherohala Skyway. I'm also a fan of aural pleasure.
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11-14-2017, 11:28 PM	#4
AndrewC1989 Brigadier General 10911 Rep 4,541 Posts Drives: 2015 328d xDrive Join Date: Aug 2010 Location: NoVA iTrader: (5) Garage List 2015 328d xDrive [8.75]	guess i should hold off on my LCI gauge cluster retrofit until we have more info on this
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11-15-2017, 01:14 PM	#5
Zugspitze Private 36 Rep 54 Posts Drives: 2011 335d Join Date: Mar 2017 Location: North Carolina iTrader: (0)	My 2018 M2 is being held at the VPC in Brunswick for the same recall. My car arrived at the port on 10/30.
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11-15-2017, 01:35 PM	#6
Mosely Lieutenant 593 Rep 450 Posts Drives: '18 M2 \| '20 X5 \| '07 E92 Join Date: Mar 2017 Location: SoCal iTrader: (1)	Very interesting, sounds like a widespread issue. I haven't noticed anything with my '18 cluster, wonder what the software update is for...
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11-15-2017, 01:51 PM	#7
seetohey Private First Class 48 Rep 108 Posts Drives: 2018 M2 LBB, 6MT. Future: CTR Join Date: Aug 2017 Location: SoCal iTrader: (0) Garage List 2018 BMW M2 [0.00]	I'm curious as to what the issue is too. My '18 cluster has been working fine as far as I know.
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11-15-2017, 02:08 PM	#8
BlackCobra08 King Cobra 108 Rep 450 Posts Drives: incoming GTS 4.0 Join Date: Mar 2014 Location: MN iTrader: (0)	I was just discussing this in the other post about this in the recall section of these forums. I've spoken with two reps and my own sales associate. The patch just isn't ready yet, they said it could take 2-3 weeks worst case. My M2 is parked, sitting there (with ~1660 other BMWs) a thousand miles away, waiting for me to drive it. The concern is this "The display may not wake up from standby mode or may not indicate operating conditions and warning symbols as required."
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11-15-2017, 02:35 PM	#10
Bt12 Captain 391 Rep 960 Posts Drives: 2018 X5,2018 m2, 2018 x1 Join Date: Sep 2017 Location: Bicoastal iTrader: (0)	My car is week 43 and it should be at NJ port next week. I have yet to get a call regarding the cluster.
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11-15-2017, 04:36 PM	#12
strato58 Enlisted Member 21 Rep 40 Posts Drives: 2017 M2 Join Date: Aug 2017 Location: Central NJ iTrader: (0)	The more I see the new cluster the more I like the analog guages.
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11-15-2017, 04:38 PM	#13
F87_LCI Lieutenant Colonel 1787 Rep 1,718 Posts Drives: 2018 LBB F87 Join Date: Mar 2007 Location: North iTrader: (1)	Awesome. I'm assuming this affects all NA cars, not just USA cars? I mean, I've only been waiting over 400 days at this point (car is finally at the port in Halifax)...what's another 14 days. Will probably have 2 feet of snow on the ground by then...won't be able to drive it anyway.
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11-16-2017, 11:39 AM	#16
Zugspitze Private 36 Rep 54 Posts Drives: 2011 335d Join Date: Mar 2017 Location: North Carolina iTrader: (0)	I was notified this morning the VPC completed the recall repair. Next step is redelivery confirmation from the Performance Center in SC.
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11-16-2017, 04:22 PM	#19
seetohey Private First Class 48 Rep 108 Posts Drives: 2018 M2 LBB, 6MT. Future: CTR Join Date: Aug 2017 Location: SoCal iTrader: (0) Garage List 2018 BMW M2 [0.00]	new gauges are def analog.
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11-16-2017, 05:15 PM	#20
Mosely Lieutenant 593 Rep 450 Posts Drives: '18 M2 \| '20 X5 \| '07 E92 Join Date: Mar 2017 Location: SoCal iTrader: (1)	Now that I think of it, mine occasionally lags at startup. Like the car is started and idling and the rpm is still at 0 and the display stutters for a second and then the needles shoot up to the right rpm
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11-16-2017, 07:16 PM	#21
smc07419 Enlisted Member 14 Rep 27 Posts Drives: 2018 M2 Join Date: Oct 2017 Location: New Jersey iTrader: (0)	Mine seems to be moving through now too. My CA just let me know the dealer ETA is Monday 11/20.
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