[rwemersonrw]

Originally Posted by 10SecGG

Sickening. Honestly, I’d ask for brand new wheels, bumper, splitter, have the tires checked out to make sure they’re ok… and ask for lifetime alignments. If there’s any chassis damage, you’ll know pretty soon.

Guaranteed it was a joy ride mishap… not a typical evading a lane drifter event, in my opinion. I’m so sorry this happened to you.

Yup all new parts

[silvercas]

Originally Posted by gopropham

I tried to fight this, but the insurance claim is pushing back. I provided the tire manufacturer's warranty guide and recommendations, but they're not budging. I've asked the repair center to go ahead and replace the other two tires on the driver's side, and I will pay out of pocket for this. I'm adding this to my list of 'recoup' things to go after via legal action once I get my car back.

Tire Manufacturer's Guide:
https://www.shopbmwusa.com/PDF/BMW_2...ide_032521.pdf

Tire rack will shave new tires I read to match existing wear. If that is possible sounds like you won't win fighting for the other two

[NEfan508]

Op, sorry to hear about your experience.

My ordered NEW car was damaged during "safety check" @ dealer

Yes, new cars are driven to fill up on gas, get inspection stickers, prep etc near all bmw stores, things happen.

they said that with a straight face 😐 but forgot that I'm from a neighbor state, no inspection was needed in CT, I'm registering it in Massachusetts 100 miles away, and I specifically said no washing or prep, I will do it my self. gas station was visible from the lot 400 yards away

Almost 50 miles on the car… a French fry "waffle cut" was clearly from chic filet under my seat I did a search the nearest (10 plus miles away) AND finally xm radio had saved stations pre set

The sob, took my car for lunch then hit a curb

Bmw manager Cut me a check $1k, replaced the spoiler and did a PPF front and 1/4 panels

Why drive my simple m2c?!? They have so many M's on site, it's simple, lot boy wanted to drive a new model

How I caught this, I messaged the dealer that I'm in Greece, back in the states within 2 weeks or so (tbd) manager said no problem, few days later I had a work emergency, flew back early

Pencil di*k likely assumed I wouldn't be back for a while and car will be prepped (cleaned) before I arrive. Btw, I like spicy chicken sandwiches and #52 xm radio but it's my car not his.

I specifically say no driving no prep on all my cars/truck, during purchase or service, doesn't matter tho

[okla_m2c]

Update: Repairs are complete, but the shop is still hanging onto the car until the dealership finalizes payment/administrative ends on their side. It seems that their insurance company has already paid for everything, but the dealership still owes the deductible.

I asked the collision center to replace all four tires - I will pay out of pocket for two new tires on the driver-side, and keep the old ones as spares. Wheels/tires are aligned, and they stated there were no other issues. While the insurance company purchased the OEM CS lip, I was able to get the collision center to install an aftermarket lip (CT Carbon, their quality is pretty darn good but without the price tag of OEM). I will be posting the OEM CS lip for sale (at a discount) to try and recoup some of my out-of-pocket costs.

I headed over to the shop today to pick up the OEM CS lip and the two tires. While I was there, I took a look at the car: the new bumper was painted, but I'm not sure how I currently feel about the paint match. You can absolutely tell there is a difference if you look closely enough, however, I'm not sure if it's because my hood + fenders are PPF'd, or if the paint match is just incorrect. It'll be hard to tell until I get the front bumper PPF'd. Does anyone have experience with this? I did ask them to do the paint match off of the body of the car, e.g. - the gas gap.

The reflectors were also painted, which I'm a little puzzled to why. They should've replaced them with the IND paint delete reflectors that I had. I'll have to chat w/ the manager servicing the car.

[KevM2]

That would make me equally mad!! I would tell them to take the car off my hand and give me their first G87 allocation for the same value

[mikeyymonster]

When I got my bumper repainted on my previous F22 at a certified collision center, they opted to blend the panels and I couldn't tell the difference. Color was MG. The shop also repainted the reflectors again while they were redoing the bumper, probably to get it to match right.

[speedy_ryan]

Sorry that you had to go through all this! I also had a situation with my service center where the tech stalled the car with the door open and scratched up the door. Long story short it was a huge hassle getting everything fixed (they ended up scraping my front bumper too while moving the car), but luckily things are finally starting to settle down.

For your paint seeming off, I think body shops usually have to blend with the panels around the repainted area. If the paint match is off, personally I would get the hood and fender PPF pulled (at the PPF shop) then have them blend those panels, then get new PPF and have them reimburse the entire cost for the PPF work. My front bumper had PPF and the service center agreed to reimburse me for new PPF. You absolutely deserve to have everything looking perfect. Hope everything works out!

[okla_m2c]

Went to the collision center and test drove the car. Everything seemed in order, alignment, etc. I'm waiting for the dealership to finalize the deductible payment before I get the car back. However, they won't make the payment until I'm satisfied with everything. It's been really annoying, a huge waste of time going back and forth, etc.

The painted front bumper still seems off. I took pictures this time, see below. Again, it's hard to tell depending on where you stand, and how the light reflects off the bumper. The color is mismatched, but I can't tell if it's because of the PPF I have on the hood + fenders, or if it's because it's just a paint mismatch.

The paint is NOT blended with hood + fenders. I'm debating on going back and testing/applying a small portion of PPF on the side, just to see what it looks like. Or, possibly having the PPF completely removed, paint blended, then PPF reinstalled. Of course, I will fight the insurance company and make sure that they pay for it.

Thoughts?

[KevinC]

Yikes that looks like amateur paint work.

[maxcbrdriver]

HS is such a dynamic color, I can't imagine it's easy to get it right. But yeah, there is a pretty obvious difference there.

[hlm2c]

You should have them redo the paint until it matches w/o blending. Either that, or ask them remove PFF and to blend onto other panels and replace the PPF afterwards.. I bet they will opt for the former. But I would not accept the car if I were you unless the paint match was perfect with other body panels (which is absolutely possible, just requires more time and effort on their end to do a better job).

Don't accept mediocrity because it will bother you every single time you see it if you accept it as it currently is. They need to make it right.

[Mosely]

When I had my LBB front bumper done, I had them match it off the car. Took 3 days to get the exact color, orange peel, and metallic flake right. I have never had anyone able to notice a difference in any lighting.

[flybigjet]

Get it done right. You are the customer.

[okla_m2c]

Repair shop stated that their body shop manager + head painter inspected the car, and they see no issues with the color match. I'm sad to hear this, since I specifically chose this certified collision repair center thinking that they'd do everything right.

The shop stated that they won't authorize a respray without documentation saying that the color is off, and therefore, they are contacting a paint specialist to come out with a Spectrocolormeter to test the match.

[maxcbrdriver]

The tell is really the painted side markers. IND got it right, so it's obviously possible. To avoid any questions about the impact of the PPF, I'd entertain removing the PPF from a single side marker and then test hood, bumper, side marker.

[MooMooM2]

Originally Posted by maxcbrdriver

The tell is really the painted side markers. IND got it right, so it's obviously possible. To avoid any questions about the impact of the PPF, I'd entertain removing the PPF from a single side marker and then test hood, bumper, side marker.

a lot of times the IND side markers are not a perfect match to the paint, its not their fault of course, you can only do so much.



Maybe I am blind here but I do see a bit of a difference in one picture but not on the others. I am surprised people don't just paint blend, specially with hard colors and hock silver seems pretty hard, same with LBB.

As far as PPF you could buy a tiny bit and test it out, yes not suppose to apply ppf on fresh painted car but I think if you applied quickly and then removed right away it would not do anything to the paint specially if there was still a bit of water btw paint and ppf. I highly doubt its the ppf changing the color that much.

[okla_m2c]

So, repair center came back and stated that the paint specialist they contacted confirmed "an exact match of proper paint code and color tint." They said they will not be able to finish the bumper with any better results.

I'm now at a standstill and conflicted on what to do next. I'm still not satisfied. Any recs for anyone that has had multiple resprays for their car parts?

I even showed the pics to a trusted detailer and they confirmed that the paint match is off. They mentioned you can easily tell because the fenders (with PPF on it) are a perfect match against the doors (which do not have PPF on them). Therefore, that rules out any yellowing of the PPF - it was also only installed in April of this year.

[maxcbrdriver]

So, are they comparing the bumper paint to computer lookup or are they comparing it to the other parts of the car? I thought the point of the test was to show it does or doesn't match the rest of the vehicle and so that is the reference point.

[hlm2c]

Perhaps hire your own paint specialist and get a second opinion on the paint match being off. Get that documented and send that to the repair center. Or get it resprayed at a BMW dealership repair center for better paint match and hopefully get the cost for that covered.

[okla_m2c]

Originally Posted by hlm2c

Perhaps hire your own paint specialist and get a second opinion on the paint match being off. Get that documented and send that to the repair center. Or get it resprayed at a BMW dealership repair center for better paint match and hopefully get the cost for that covered.

The repair center is, in fact, a certified BMW repair center.

[speedy_ryan]

Yea it seems like they're just trying to take the easy route. Is the body shop you used an AutoNation BMW service center? For my scenario, my service center became unresponsive after I continued to complain about their work. I had to reach out to AutoNation corporate and only then did the service center start to get back to me.

[okla_m2c]

Originally Posted by speedy_ryan

Yea it seems like they're just trying to take the easy route. Is the body shop you used an AutoNation BMW service center? For my scenario, my service center became unresponsive after I continued to complain about their work. I had to reach out to AutoNation corporate and only then did the service center start to get back to me.

I'm not sure what an AutoNation dealership/BMW service center is. My assumption is that it's just a large auto group?

The repair location I took my vehicle to is a certified BMW collision repair center. They told me that the paint specialist is stating an exact paint match (and tint), and that it's the PPF that is making it look off. They did consider spraying an additional layer of clear coat on the bumper, which could make the shade a little darker, but the director turned down that proposal. They mentioned that adding an extra layer would put the pain thickness out of factory specs, and their certification requires that they maintain those specs for all repairs.

Unfortunately, it looks like I'm all out of options and will have to accept the vehicle as is.