Remus warranty

raywhey · 05-26-2021, 12:39 PM

Hey guys, need some advice before I throw in the towel.

I purchased an og exhaust system with cf tips through remus about a year ago and few months back the cf tips seem a bit faded. So i reached out to Mike from remususa and he helped me process an approved warranty claim but couldn’t ship out to me because they were out of stock. Emailed him a month ago and had a problem with distribution, sent him another message two weeks ago but hit with the automated “remususa has been closed”. I immediately fwd the msgs history to remus in austria but seems like they aren’t responding.

Any other suggestions?

EDWYER · 05-27-2021, 03:50 AM

Not looking good.

https://f87.bimmerpost.com/forums/sh...ighlight=Remus

mike@x-ph.com · 05-27-2021, 08:47 AM

Quote:

Originally Posted by raywhey

Hey guys, need some advice before I throw in the towel.

I purchased an og exhaust system with cf tips through remus about a year ago and few months back the cf tips seem a bit faded. So i reached out to Mike from remususa and he helped me process an approved warranty claim but couldn’t ship out to me because they were out of stock. Emailed him a month ago and had a problem with distribution, sent him another message two weeks ago but hit with the automated “remususa has been closed”. I immediately fwd the msgs history to remus in austria but seems like they aren’t responding.

Any other suggestions?

Hi,
Unless you are going to buy new ones, your only option is to contact REMUS Austria and wait for their response

imolam3 · 05-28-2021, 09:14 AM

Is it the clearcoat delaminating? That is an easy fix. Search on YT for DIY. I fixed mine and used the hi temp engine clearcoat.

nioh_lbbm2 · 05-28-2021, 10:15 AM

Quote:

Originally Posted by imolam3

Is it the clearcoat delaminating? That is an easy fix. Search on YT for DIY. I fixed mine and used the hi temp engine clearcoat.

The tricky part is that Remus carbon fiber tips are matte clear coated. Feels similar to the open pore carbon fiber trim on the interior

OG///M · 05-28-2021, 12:13 PM

In the same boat, but with different tips. Only a cosmetic thing and can barely notice unless really looking.

XHP Mike and Sherri has been super helpful and attentive, even though the situation is beyond their control.

I'll say this, Remus is still one of, if not the best exhaust choice for OG M2. The exhaust itself build quality is tops. Only the tips seem to have some durability issues. In my case after 2.5 years.

It's an unfortunate situation with the distributor. I'm guessing COVID really messed up a lot of things.

RacletteMan · 06-01-2021, 10:56 AM

That is strange, I had one tip fading and they changed all four under warranty as they had changed the logo. I dealt with Austria and the Swiss importer though.
Try calling Austria directly. They will take care of you.

nioh_lbbm2 · 06-02-2021, 04:45 PM

I posted an update to the thread linked above.

After over 1 month, I was finally able to get my warranty claim approved and a new set remus tips were sent out to me. I'm sure they're having tons of issues to iron out as a company but personally I'm reassured again but can't leave without saying it was a horrible month of being ghosted.

raywhey · 06-04-2021, 01:02 PM

I only really noticed it after my first wash after winter. I’m also a bit confused if this has a 2 or 3 year warranty.

Will try to contact Austria, does anyone know if the new cf tips (simple R design) do the same?

05-26-2021, 12:39 PM	#1
raywhey New Member 2 Rep 12 Posts Drives: M2 Join Date: Apr 2018 Location: NYC iTrader: (0)	Remus warranty Hey guys, need some advice before I throw in the towel. I purchased an og exhaust system with cf tips through remus about a year ago and few months back the cf tips seem a bit faded. So i reached out to Mike from remususa and he helped me process an approved warranty claim but couldn’t ship out to me because they were out of stock. Emailed him a month ago and had a problem with distribution, sent him another message two weeks ago but hit with the automated “remususa has been closed”. I immediately fwd the msgs history to remus in austria but seems like they aren’t responding. Any other suggestions?
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05-27-2021, 03:50 AM	#2
EDWYER Yoda of mods 1674 Rep 3,006 Posts Drives: X5 RWD Join Date: Feb 2018 Location: NC iTrader: (40) Garage List 2015 X5 RWD [0.00] 2016 BMW M2 [10.00]	Not looking good. https://f87.bimmerpost.com/forums/sh...ighlight=Remus
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05-28-2021, 09:14 AM	#4
imolam3 Private First Class 78 Rep 127 Posts Drives: 2004 Imola M3, 2017 AW M2 PE Join Date: Jul 2011 Location: San Antonio, Texas iTrader: (4)	Is it the clearcoat delaminating? That is an easy fix. Search on YT for DIY. I fixed mine and used the hi temp engine clearcoat. __________________ 1997 Dakar M3 1999 Cosmos M3 2004 Imola M3 CSL clone 2017 Alpine White M2 Performance Edition
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05-28-2021, 12:13 PM	#6
OG///M Always +10MPH 1004 Rep 626 Posts Drives: 6MT Join Date: Feb 2015 Location: DTX iTrader: (0)	In the same boat, but with different tips. Only a cosmetic thing and can barely notice unless really looking. XHP Mike and Sherri has been super helpful and attentive, even though the situation is beyond their control. I'll say this, Remus is still one of, if not the best exhaust choice for OG M2. The exhaust itself build quality is tops. Only the tips seem to have some durability issues. In my case after 2.5 years. It's an unfortunate situation with the distributor. I'm guessing COVID really messed up a lot of things.
	Appreciate 0 Quote

06-01-2021, 10:56 AM	#7
RacletteMan Private First Class 80 Rep 128 Posts Drives: 2018 M2 Join Date: Feb 2019 Location: Switzerland iTrader: (0)	That is strange, I had one tip fading and they changed all four under warranty as they had changed the logo. I dealt with Austria and the Swiss importer though. Try calling Austria directly. They will take care of you. __________________ 2016 Grand Cherokee Ecodiesel - 2012 1M - 2003 E55 AMG - 2005 Nissan 350z 35th anniversary - 1998 BMW 530D - 2003 Alfa Romeo 147 GTA - 1992 Mercedes W124 500E - 1992 Ford Escort Cosworth - 1989 BMW E30 325IX - 1988 Peugeot 405 Mi16 - 1963 Chevy Impala SS 2dr hardtop
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06-02-2021, 04:45 PM	#8
nioh_lbbm2 Lieutenant Colonel 1717 Rep 1,899 Posts Drives: M2 Join Date: Mar 2018 Location: California iTrader: (0)	I posted an update to the thread linked above. After over 1 month, I was finally able to get my warranty claim approved and a new set remus tips were sent out to me. I'm sure they're having tons of issues to iron out as a company but personally I'm reassured again but can't leave without saying it was a horrible month of being ghosted.
	Appreciate 0 Quote

06-04-2021, 01:02 PM	#9
raywhey New Member 2 Rep 12 Posts Drives: M2 Join Date: Apr 2018 Location: NYC iTrader: (0)	I only really noticed it after my first wash after winter. I’m also a bit confused if this has a 2 or 3 year warranty. Will try to contact Austria, does anyone know if the new cf tips (simple R design) do the same?
	Appreciate 0 Quote