Service Department ding my door.

dagwoodnil · 06-14-2017, 11:03 PM

So, I took my new M2 in today for the 2000 km breakin tuneup.

After picking up the car, I went to my tint guy for some more work on the car.
While there, we found a vertical dent on the passenger door.
I know it wasn't there before as i just hand washed the car.
It appears that while up on the hoist to do the engine and transmission oil change, they open the door and bang the hoist post.

I will be bring back the car tomorrow morning to talk to them.

My question is what is an acceptable repair for this?

I'm not kean on them taking off the inner door panel and knocking the dent out.

All comments and recommendation is appreciated.

akkando · 06-14-2017, 11:12 PM

Also... they didn't tell you about it, hoping you wouldn't notice.

lax01 · 06-14-2017, 11:15 PM

They may not have noticed...so I wouldn't go in accusing them. I would play it cool and they should make you whole.

Tag · 06-15-2017, 12:48 AM

This is why I always have them do a walk around with a checklist that is signed before they take it for service. Can't count how many times over the years it's saved me from unnecessary aggravation.

akkando · 06-15-2017, 01:10 AM

Quote:

Originally Posted by lax01

They may not have noticed...so I wouldn't go in accusing them. I would play it cool and they should make you whole.

How do you not notice opening a door into a post?

McPurrs · 06-15-2017, 08:58 AM

My dealer has all center post lifts out of the floor... couldn't happen. In fact the other BMW dealership I went to has the same. You sure it was the lift/dealer?

lax01 · 06-15-2017, 01:08 PM

Quote:

Originally Posted by akkando

How do you not notice opening a door into a post?

It happens...I get pissed about door dings but only from asshole driver's who don't care about your property and swing their doors out without any concern.

I'm guessing the dealer will take care of it...not that I'd be happy about it

dtmurf · 06-15-2017, 01:26 PM

That's too bad...I hope they take care of it but my experience is that if you don't point it out before leaving the dealership, they don't take responsibility...

Good luck!

dagwoodnil · 06-15-2017, 04:00 PM

talk to the dealership today.
No question asked. They will take care of it.
and if they need to take off the interior panel, they promise to reseal it to factory spec.
Hopefully they will be able to remove it.

akkando · 06-15-2017, 04:27 PM

Quote:

Originally Posted by dagwoodnil

talk to the dealership today.
No question asked. They will take care of it.
and if they need to take off the interior panel, they promise to reseal it to factory spec.
Hopefully they will be able to remove it.

Great news!

LBBF87 · 06-15-2017, 04:40 PM

You might want to ask them to use a paintless dent removal guy. That's what my dealer did for me on my X1. I would go that route prior to letting anyone touch your car with paint (if they claim its needed). There have been some disastrous experiences with dealerships with regards to painting and dent removal.

lax01 · 06-15-2017, 04:40 PM

Quote:

Originally Posted by dagwoodnil

talk to the dealership today.
No question asked. They will take care of it.
and if they need to take off the interior panel, they promise to reseal it to factory spec.
Hopefully they will be able to remove it.

Nice...glad that worked out for you

S1monQc · 06-16-2017, 08:18 PM

Quote:

Originally Posted by dagwoodnil

talk to the dealership today.
No question asked. They will take care of it.
and if they need to take off the interior panel, they promise to reseal it to factory spec.
Hopefully they will be able to remove it.

Ask for paintless dent removal... There should be some around your area.

It will bring the door to original state without the need for painting or anything.

See pictures here

http://www.carrossierexpress.com/e-before-after.html

Diver21 · 06-19-2017, 07:45 PM

Quote:

Originally Posted by LBBF87

You might want to ask them to use a paintless dent removal guy. That's what my dealer did for me on my X1. I would go that route prior to letting anyone touch your car with paint (if they claim its needed). There have been some disastrous experiences with dealerships with regards to painting and dent removal.

I'd second this one. I was amazed on my 135is after I picked up a very obvious door ding. My dealer recommended a small dent repair shop. This shop took my car, drove it into their garage, and 5 minutes later brought it back with the ding vanished. I could never tell there had been one and I am very, very picky ...

McPurrs · 06-19-2017, 09:12 PM

They obviously have it happening on camera

Bluenose-2er · 06-20-2017, 02:58 PM

That sucks! I had a similar experience with my first service on my 135i... a vertical graze in the paint... and I had seen the hoists had a central post at about that location. Luckily mine was only scraped and not dented... so it polished out. But if they have the same type of hoist, it is very easy to see an inattentive mech doing that.

Since then, I always go around my car and take photos before each services... just in case there is a dispute. Then delete them if nothing arises. A pain, but it helps my OCD.

06-14-2017, 11:03 PM	#1
dagwoodnil New Member 11 Rep 25 Posts Drives: 2014 X5 35d, 2017 M2 MGM MT Join Date: Apr 2015 Location: Canada iTrader: (0) Garage List 2014 BMW X5 35d [0.00] 2009 BMW Z4 35i [0.00]	Service Department ding my door. So, I took my new M2 in today for the 2000 km breakin tuneup. After picking up the car, I went to my tint guy for some more work on the car. While there, we found a vertical dent on the passenger door. I know it wasn't there before as i just hand washed the car. It appears that while up on the hoist to do the engine and transmission oil change, they open the door and bang the hoist post. I will be bring back the car tomorrow morning to talk to them. My question is what is an acceptable repair for this? I'm not kean on them taking off the inner door panel and knocking the dent out. All comments and recommendation is appreciated.
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06-14-2017, 11:12 PM	#2
akkando Major General 5863 Rep 6,635 Posts Drives: 17 M2 DCT LBB,11 e90 M3 ZCP IB Join Date: Jan 2017 Location: Bay Area iTrader: (1)	Also... they didn't tell you about it, hoping you wouldn't notice. Last edited by akkando; 06-15-2017 at 01:09 AM..
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06-14-2017, 11:15 PM	#3
lax01 Major 793 Rep 1,367 Posts Drives: 2017 M2 Join Date: Jan 2007 Location: Los Angeles, CA iTrader: (0)	They may not have noticed...so I wouldn't go in accusing them. I would play it cool and they should make you whole.
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06-15-2017, 12:48 AM	#4
Tag this is the way 18136 Rep 8,516 Posts Drives: N-1 starfighter Join Date: Jan 2007 Location: Chicago iTrader: (3)	This is why I always have them do a walk around with a checklist that is signed before they take it for service. Can't count how many times over the years it's saved me from unnecessary aggravation.
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06-15-2017, 08:58 AM	#6
McPurrs The deuce gets loose 290 Rep 499 Posts Drives: '17 M2 BSM 6MT Join Date: Mar 2017 Location: Worcester, MA iTrader: (0)	My dealer has all center post lifts out of the floor... couldn't happen. In fact the other BMW dealership I went to has the same. You sure it was the lift/dealer?
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06-15-2017, 01:26 PM	#8
dtmurf Captain 480 Rep 757 Posts Drives: M2 Join Date: Nov 2016 Location: PNW iTrader: (0) Garage List 1996 BMW 318is [4.75] 2012 Audi Q5 [4.50] 2017 BMW M2 [10.00]	That's too bad...I hope they take care of it but my experience is that if you don't point it out before leaving the dealership, they don't take responsibility... Good luck!
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06-15-2017, 04:00 PM	#9
dagwoodnil New Member 11 Rep 25 Posts Drives: 2014 X5 35d, 2017 M2 MGM MT Join Date: Apr 2015 Location: Canada iTrader: (0) Garage List 2014 BMW X5 35d [0.00] 2009 BMW Z4 35i [0.00]	talk to the dealership today. No question asked. They will take care of it. and if they need to take off the interior panel, they promise to reseal it to factory spec. Hopefully they will be able to remove it.
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06-15-2017, 04:40 PM	#11
LBBF87 First Lieutenant 525 Rep 333 Posts Drives: The Magic School Bus Join Date: Jan 2017 Location: The Woodlands, TX iTrader: (3)	You might want to ask them to use a paintless dent removal guy. That's what my dealer did for me on my X1. I would go that route prior to letting anyone touch your car with paint (if they claim its needed). There have been some disastrous experiences with dealerships with regards to painting and dent removal. __________________ 2014 F10 M5 - Space Grey on Sahkir Orange 2016 F48 X1 - Black on Black 2017 F87 M2 - LBB on Black
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06-19-2017, 09:12 PM	#15
McPurrs The deuce gets loose 290 Rep 499 Posts Drives: '17 M2 BSM 6MT Join Date: Mar 2017 Location: Worcester, MA iTrader: (0)	They obviously have it happening on camera
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06-20-2017, 02:58 PM	#16
Bluenose-2er Captain 572 Rep 789 Posts Drives: 2017 LBB 6MT M2 Join Date: May 2013 Location: Halifax iTrader: (0)	That sucks! I had a similar experience with my first service on my 135i... a vertical graze in the paint... and I had seen the hoists had a central post at about that location. Luckily mine was only scraped and not dented... so it polished out. But if they have the same type of hoist, it is very easy to see an inattentive mech doing that. Since then, I always go around my car and take photos before each services... just in case there is a dispute. Then delete them if nothing arises. A pain, but it helps my OCD.
	Appreciate 0 Quote