BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BIMMERPOST Universal Forums > General BMW News and Cars Discussion > BMW of North America Announces Best Dealership Awards 2017

Post Reply
 
Thread Tools Search this Thread
      03-05-2017, 07:58 AM   #111
Alpine300zhp
Lieutenant Colonel
United_States
1395
Rep
1,715
Posts

Drives: 24 M4 Comp RWD
Join Date: Oct 2009
Location: South Florida

iTrader: (0)

Quote:
Originally Posted by RickFLM4 View Post
Quote:
Originally Posted by bigj91 View Post
Quote:
Originally Posted by RickFLM4 View Post
Try Melbourne or Coggin. Stay away from Braman and Naples if you are looking for reasonable pricing. That said, you can order anywhere and pick up the car in SC (PCD). It's a day's drive home.

Finding a deal isn't that hard if you are willing to cast a wide net (particularly on an M4). You can easily bypass local dealers. It is post-sales service / maintenance where the South Florida dealers really suck. The service at Braman WPB in particular is absurd.

Congrats to the dealers that made the list and any of their employees that happen to see this thread.
Braman was worthless, my 4th bmw here, looking to buy a pre-owned in next few weeks, guess i'll check out coggin. Do you have a name or anybody recommended for used?

Thanks

Jack
I don't recall who I dealt with but they were they only other dealer I spoke with who I would call again (aside from Melbourne where I got my car). I'll see if I can find a name in my emails but not sure I still have them.
No worries. I gave him the contact name.
__________________
~ 24 M4 Comp
~ Prior BMW's - Too many to list here (27)
Appreciate 1
RickFLM410883.50
      03-05-2017, 08:00 AM   #112
Alpine300zhp
Lieutenant Colonel
United_States
1395
Rep
1,715
Posts

Drives: 24 M4 Comp RWD
Join Date: Oct 2009
Location: South Florida

iTrader: (0)

Quote:
Originally Posted by DCastaneda View Post
Quote:
Originally Posted by IndotagSwizz View Post
don't know how far south you stay but I stay in Pines and had a great experience at Lauderdale BMW of Pembroke Pines. I have gotten my car fix after warranty expired 3 times for free they are awesome, been going there for 2+ years
I will second that claim. Pines BMW has been the best sales experience for me in FL. Have not had a chance to try their service yet.
I agree. I also buy from Pines. My contact is Les Cutler. BTW, if anyone tries to contact Les, they should know that he is out of the office until sometime in April.
__________________
~ 24 M4 Comp
~ Prior BMW's - Too many to list here (27)
Appreciate 0
      03-05-2017, 10:07 AM   #113
MachinesWithSouls
Colonel
MachinesWithSouls's Avatar
United_States
4833
Rep
2,442
Posts

Drives: 2022 M3 6MT
Join Date: Apr 2015
Location: New Jersey

iTrader: (0)

Garage List
2022 BMW M3  [10.00]
Quote:
Originally Posted by FadyDizzle View Post
I use BMW of Freehold in NJ and I'd agree, they deserve some top honors, glad to see them there.
I've had less than stellar experiences at there service department, but sales has been excellent.
__________________
2022 M3 6MT - Portimao Blue Metallic
2022 X3 M40i - Tanzanite Blue Metallic
Appreciate 0
      03-05-2017, 11:38 AM   #114
SilverstoneGuy
Private
9
Rep
62
Posts

Drives: 2015 f80
Join Date: Aug 2016
Location: sf bay area

iTrader: (0)

BMW best of list

Of note- no SF Bay Area dealerships on the list. With a thousand billionaires in the neighborhood, I guess the big $ are buying Lambo's, Ferrari's, McLaren's and the omnipresent Teslas. You'd think BMWUSA would be bending over backwards to offer great sales and service to tap into this crazy wealth but I guess the "bean counters" figure it's just not worth it. Oh well, there are many internet deals and indie mechanics super qualified.

Of note- a shout out to Steve Hooper at Peter Pan BMW repair. With what little support corporate gives him, he is a true pro. He's been there for my M6's and M5's and is going to get to know my M3 I'm sure.
Appreciate 0
      03-05-2017, 12:47 PM   #115
CRtoE92
Lieutenant Colonel
CRtoE92's Avatar
United_States
610
Rep
1,689
Posts

Drives: 2020 Melbourne red
Join Date: Aug 2012
Location: PASADENA

iTrader: (1)

Surprised southbay is in

That dealership is fucking wack especially service dept
Appreciate 0
      03-05-2017, 01:56 PM   #116
UPSROD
Lieutenant Colonel
941
Rep
1,924
Posts

Drives: 2013 E92 M3
Join Date: Jul 2015
Location: Richland, Wa.

iTrader: (2)

Garage List
2013 BMW M3  [10.00]
Quote:
Originally Posted by F30lolz View Post
BMW of the Hudson Valley? They've must have changed as I was going to purchase a new X1 from them back in 2013 before I moved to FL but they were sharks to the max. Small dealership but I guess good for them. Surprised Prestige BMW wasn't on the list.
Prestige's eBay rating just went up from 40% to 50%...they should be banned from eBay!
Appreciate 0
      03-05-2017, 03:12 PM   #117
Speed-NYC
First Lieutenant
Speed-NYC's Avatar
United_States
137
Rep
324
Posts

Drives: 2018 440ix Gran Coupé
Join Date: Jun 2011
Location: Westchester County NY

iTrader: (0)

Garage List
Quote:
Originally Posted by IndotagSwizz View Post
basically every dealership in NJ, NY or CA....lol I'm guessing sales numbers is what matters the most...there must be some serious scams going on in most of these dealers
Not even close, there are many many more dealerships here. Im not surprised to see Manhattan there, they have been great during my purchase. A little expensive for service but when I take my car there its always a great experience.
__________________
Speed-NYC_________________________________________________
Current: 2018 BMW F36 440ix Gran Coupe AT, Tanzanite, 2002 BMW E46 M3 Coupe 6MT, Titanium Silver
Previous:1998 BMW E36 328i Coupe AT, Blue; 1996 BMW E36 323i MT, Orient Blue; 1992 BMW E36 318i MT, Slate Grey; 1973 Ford Cortina XL, Copper
Appreciate 0
      03-05-2017, 04:47 PM   #118
roccy_miyagi
@Dat.Vermillion.E92
roccy_miyagi's Avatar
United_States
90
Rep
453
Posts

Drives: 2017
Join Date: Aug 2014
Location: New Jersey

iTrader: (0)

These are rewards of those customer surveys lol
__________________
A Simple E92 from Jersey
..Mod Thread..
NJ Vermillion Red Mettalic E92
BMWCCA NJ

Appreciate 0
      03-06-2017, 01:56 AM   #119
bmwmnation
Private
bmwmnation's Avatar
50
Rep
85
Posts

Drives: e60 530i and r32 skyline gtr
Join Date: Aug 2014
Location: calabasas

iTrader: (0)

Quote:
Originally Posted by MalibuBimmer View Post
How the mighty have fallen.

Bob Smith in Calabasas used to be on that list, and once topped it. For the last 2 years it's gone, even as its neighboring dealerships get honored. It probably doesn't help that Bob Smith has squeezed its SAs and fired its sales staff several times in the last few years.
I used to work for bob smith, it's not nearly as good as it used to be, partly because matt smith left and now is a gm at rusnak lol.
Appreciate 0
      03-06-2017, 10:29 AM   #120
Meast
Private
United_States
15
Rep
61
Posts

Drives: F30
Join Date: Sep 2016
Location: United States

iTrader: (0)

Quote:
Originally Posted by IndotagSwizz View Post
basically every dealership in NJ, NY or CA....lol I'm guessing sales numbers is what matters the most...there must be some serious scams going on in most of these dealers
These are the guidelines for 2017 Center of Excellence.
Attached Images
 
Appreciate 1
BMWM5NYC496.00
      03-07-2017, 08:51 AM   #121
murphius1118
Private First Class
murphius1118's Avatar
99
Rep
191
Posts

Drives: 2013 328i xDrive
Join Date: Aug 2016
Location: Philly area

iTrader: (2)

Garage List
Quote:
Originally Posted by Jason View Post
Attachment 1582456Woodcliff Lake, NJ – March 2, 2017... BMW of North America, LLC is announcing its annual Center of Excellence honors. We are pleased to award these 33 dealers as 2017 Center of Excellence winners. Excellent business performance and intense focus on customer service are what keep BMW of North America one of the most successful automotive companies in the U.S.

The dealers are measured against their peers on 12 Key Performance Indicators which include, Customer Orientation, Aftersales and Sales data. The data is then calculated to award the top 33 of the 342 BMW dealers based on their 2016 performance.

“I congratulate these 2017 Center of Excellence winners for their outstanding achievement,” said Ludwig Willisch, Head of BMW Group Region Americas. “Many on the list have earned COE honors in multiple years. The Center Of Excellence achievement is proof that these dealerships know how to delight their customers.”

2017 Center of Excellence Award Recipients (listed in alphabetical order)
A & L BMW, Monroeville, PA
BMW Concord, Concord, CA
BMW Northwest, Tacoma, WA
BMW of Alexandria, Alexandria, VA
BMW of Cape Cod, Hyannis, MA
BMW of Freehold, Freehold, NJ
BMW of Manhattan, New York, NY
BMW of Morristown, Morristown, NJ
BMW of Mt. Laurel, Mount Laurel, NJ
BMW of Murray, Murray, UT
BMW of Murrieta, Murrieta, CA
BMW of Myrtle Beach, Myrtle Beach, SC
BMW of Nashville, Nashville, TN
BMW of Rochester, Rochester, NY
BMW of San Antonio, San Antonio, TX
BMW of San Diego, San Diego, CA
BMW of San Rafael, San Rafael, CA
BMW of Schererville, Schererville, IN
BMW of Spokane, Spokane, WA
BMW of Springfield, Springfield, NJ
BMW of the Hudson Valley, Poughkeepsie, NY
BMW of Warwick, Warwick, RI
BMW Portland, Portland, OR
Center BMW, Sherman Oaks, CA
Irvine BMW, Irvine, CA
Kuni BMW, Beaverton, OR
Passport BMW, Suitland, MD
Rick Hendrick BMW Charleston, Charleston, SC
Rusnak BMW, Thousand Oaks, CA
South Bay BMW, Torrance, CA
Tomkinson Automotive, Fort Wayne, IN
Tulley BMW, Nashua, NH
West German BMW, Fort Washington, PA
Compare to last year's Best Dealership Award list.
Nice....I live 10 miles from West German BMW. Glad to see them on the list.
__________________
'13 328i xDrive│Jet Black│BMS JB Stage 1│MPE│18" 400M & Conti DWS 06│DelVal BMW CCA #533245
Appreciate 0
      03-07-2017, 08:56 AM   #122
MalibuBimmer
Founder, Knights of the Roundel website
MalibuBimmer's Avatar
United_States
967
Rep
1,723
Posts

Drives: 2015 M4 and 2018 AMG GT
Join Date: Mar 2008
Location: The Santa Monica Mountains, CA

iTrader: (0)

Garage List
2018 Mercedes AMG GT  [0.00]
2018 Audi Q3  [0.00]
2015 BMW M4  [10.00]
Quote:
Originally Posted by bmwmnation View Post
I used to work for bob smith, it's not nearly as good as it used to be, partly because matt smith left and now is a gm at rusnak lol.
Matt was just rehired by his uncle. Back at Bob Smith as AGM.
__________________
Previously: 2014 i8; 2013 650i convertible; 2013 650i Gran Coupe; 2013 X1; 2010 550i GT; 2010 535 GT; 2010 Z4 3.5; 2008 535ixt; 2007 M6 convertible; 2006 650i convertible; 1996 Z3; 1980 633CSi; 1978 630CS; 1972 3.0CS; 1971 Bavaria. (1971; 1979-2005 & 2017 - ? -- the Mercedes years.)
Appreciate 0
      03-07-2017, 04:27 PM   #123
FaRKle!
Brigadier General
3996
Rep
3,533
Posts

Drives: 328d Wagon, M2 Comp, i4 eD35
Join Date: Sep 2016
Location: Bay Area, CA

iTrader: (4)

Garage List
Quote:
Originally Posted by SilverstoneGuy View Post
Of note- no SF Bay Area dealerships on the list. With a thousand billionaires in the neighborhood, I guess the big $ are buying Lambo's, Ferrari's, McLaren's and the omnipresent Teslas. You'd think BMWUSA would be bending over backwards to offer great sales and service to tap into this crazy wealth but I guess the "bean counters" figure it's just not worth it. Oh well, there are many internet deals and indie mechanics super qualified.
Uh...
Quote:
BMW Concord, Concord, CA
BMW of San Rafael, San Rafael, CA
Appreciate 0
      03-09-2017, 03:44 PM   #124
raysspl
Brigadier General
raysspl's Avatar
992
Rep
3,001
Posts

Drives: walking, bicycle, & bus
Join Date: Jan 2015
Location: SoCal

iTrader: (0)

Good to see Center BMW in the list
__________________
re
Appreciate 0
      03-13-2017, 10:20 AM   #125
mullini
Mullini
mullini's Avatar
United_States
43
Rep
203
Posts

Drives: 2017 i3 BEV
Join Date: Aug 2012
Location: Redondo Beach CA

iTrader: (0)

Quote:
Originally Posted by CRtoE92 View Post
Surprised southbay is in

That dealership is fucking wack especially service dept
Well I agree with that but the breakdown of the rating shows Service as only 10%, and many of the other categories reflect dealers' prowess at getting more $ from customers. So actually it's no surprise that South Bay BMW is on the list.

Recently my 2013 X1 needed its first oil change out of maintenance coverage, and due to being busy and also lazy I let my Japan-born partner take the X1 to South Bay BMW with strict instructions, "Oil change only." Thank god I was able to see his text at work when he let me know the SA had told him the oil change couldn't be done without new spark plugs and work on rear differential, for a bill over $1100. I texted in CAPS "GET THE X1 THE HELL OUT OF THERE" and he did.

Took the X1 to a AAA-highly rated all-makes shop where they did a full check for free (per AAA) and the synthetic oil change for $90. X1 is in great shape.

Never again on South Bay BMW service. I expect prices to be higher to cover their huge lot, loaners, car washes, etc. But that was some messed up BS they pulled.
Appreciate 1
CRtoE92609.50
      03-20-2017, 05:34 PM   #126
SD ///M4
///Multiple
SD ///M4's Avatar
United_States
2992
Rep
4,243
Posts

Drives: M4 Coupe | M3 | Z4M Roadster
Join Date: Jan 2011
Location: San Diego, CA

iTrader: (1)

Garage List
Quote:
Originally Posted by mybostonjack View Post
My 2003 M3, 2007 Z4 M coupe, 2013 X1 xDrive28i, 2016 M2 all from BMW of San Diego.
BMW of San Diego is on the list because they're the highest volume dealer in San Diego County. They are not an enthusiast-friendly dealer. We bought my wife's 2011 335is Coupe there with Euro Delivery and on the day we did redelivery, the GM was ranting and raving to us about all those boy racers who go and autocross and track their cars and then come in with warranty claims. Funny, I got the distinct impression that BMW encourages that. Also refuses to support the local BMW CCA chapter in any way, including not allowing us to place copies of our newsletter there. (This is because other BMW dealers advertise in it, but they don't, which they could.) Got some warranty work done there shortly after redelivery and never went there again.

When I e-mailed our previous CA, who sold us my wife's car and is now sales manager, for a price on a M4 Coupe for Euro Delivery, he couldn't even bother to reply, but had one of his minions get back to me with the second highest price quoted (BMW of Encinitas refused to budge below Euro MSRP). I bought my car from BMW of Irvine for $1,400 less than BMW of San Diego quoted me.

In contrast, BMW of El Cajon and BMW of Escondido actively support our chapter. BMW of El Cajon is the go-to dealer for service for enthusiasts in San Diego county.
__________________
The Coupe: 2016 M4 | Sakhir Orange | Black Full Merino Leather | CF Trim | M-DCT | More | ED 5/13/16
The Sedan: 2018 M3 | San Marino Blue | Black Full Merino Leather | CF Trim | M-DCT | ZCP | ED 7/18/18
The Roadster: 2006 Z4 | Interlagos Blue | Black Extended Nappa Leather | Carbon Leather Trim | Purchased 7/19/12

Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 04:00 AM.




m2
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST