Potential LCI Instrument Cluster Issue

mchoy · 11-20-2017, 04:11 PM

How the heck did this happen to our cars all of a sudden? Am I behind on some threads?

RockinTwinTurbos · 11-20-2017, 05:18 PM

I had to wait for them to do the update before they would release my car for sale also. Luckily it was not at port and already at the dealership.

impulsiv · 11-20-2017, 05:33 PM

That sucks! :mad:

F87_LCI · 11-20-2017, 05:33 PM

Quote:

Originally Posted by bobert

For sure, it could be that Halifax has a larger backlog of cars to update - when did yours come off its boat?

According to a previous email I received on November 7th...

"My apologies. I thought I had told you last time you came by. But yes, the car is in Halifax now undergoing port campaign."

SA is referring to a visit I made to the dealership to have some warranty work done on my F30 a couple of days prior to that. So near as I can tell the car has been "off the boat" for about 3 weeks. They did have to install the MPE, but I can't imagine that takes 3 weeks.

I'm starting to get annoyed.

V.Smurf · 11-20-2017, 06:20 PM

Hi Folks,

Is anyone aware of whether this fix involves a new(er) version of the ISTEP firmware...? As far as I can tell, the up-to-now most current firmware version is NBTevo_L171931 ... so if this fix does involve an ISTEP update, it'd be worthwhile knowing what version of ISTEP you end up with after the fix is applied.

As this problem appears only to be related to the LCI instrument cluster, and that updates to ISTEP end up on pre_LCI cars, its possible (although I think unlikely) that this won't involve an ISTEP update and be something that's applied directly to the cluster

My dealer has advised that my LCI will require a software update, but I don't know whether that's related to the question that I've asked about errors in the BMW maps or this particular issue.

Cheers,

alscks0414 · 11-21-2017, 07:35 AM

Found 2ers forum post mentioning the same issue.

Apparently, there is one dude who had his 2 series delivered to his dealer but waited for his car to have the recall to be resolved at the dealership and he did pick up his car few days later (mentioning that dealer said that they do have the software update fixing this issue).

Problem that I found some saying that the fixing and updating the software takes aroun 2.5 hrs?? That I think it pretty long time for a simple software update??

If it does take 2.5 hrs per a car, I have nooooo idea how many 2 series and M2s have to go through this update at VPC sitting to meet their owners.

Seeminlgy, that the issue started from Nov 10th.

alscks0414 · 11-21-2017, 07:37 AM

here is the link to the 2er forum thread I mentioned above.

http://www.2addicts.com/forums/showt...php?p=22441370

seetohey · 11-21-2017, 08:09 AM

Are cars impacted by this going to be listed in the BMW Safety Recalls website? I entered my VIN and it said I'm not impacted by any recalls.
https://www.bmwusa.com/safety-recalls.html

alscks0414 · 11-21-2017, 10:41 AM

Quote:

Originally Posted by seetohey

Are cars impacted by this going to be listed in the BMW Safety Recalls website? I entered my VIN and it said I'm not impacted by any recalls.
https://www.bmwusa.com/safety-recalls.html

BMWUSA offers all these great tools that never applies to BMW Canada....
Sigh....

alscks0414 · 11-21-2017, 10:47 AM

Quote:

Originally Posted by alscks0414

BMWUSA offers all these great tools that never applies to BMW Canada....
Sigh....

Turns out that there is feature available in Canada too... haha

https://www.bmw.ca/en/ssl/VehicleRec...ljbGVSZWNhbGwv

Mine says no reall at this point...eigher which is not even arrived at Canada yet haha

impulsiv · 11-21-2017, 11:34 AM

Just spoke with my SA and my car does not show "port campaign" in the system, so maybe my car is out of the affected VIN range. Yeah! It's actually on the BOHEME.

smc07419 · 11-21-2017, 12:39 PM

Here is an update on my car for those who might be interested in the timeline. The car arrived in NJ on the Tombarra 11/9. It reached my dealer today 11/21. My dealer is in NJ only about 30 miles from the VPC. Unfortunately I'm in FL for the holiday but I will be picking it up on Saturday.

bobert · 11-21-2017, 01:21 PM

Quote:

Originally Posted by smc07419

Here is an update on my car for those who might be interested in the timeline. The car arrived in NJ on the Tombarra 11/9. It reached my dealer today 11/21. My dealer is in NJ only about 30 miles from the VPC. Unfortunately I'm in FL for the holiday but I will be picking it up on Saturday.

We were on the same boat.

alscks0414 · 11-21-2017, 01:31 PM

Quote:

Originally Posted by smc07419

Here is an update on my car for those who might be interested in the timeline. The car arrived in NJ on the Tombarra 11/9. It reached my dealer today 11/21. My dealer is in NJ only about 30 miles from the VPC. Unfortunately I'm in FL for the holiday but I will be picking it up on Saturday.

Congratz!! I just visited my dealer now and my SA mentioned that there is fix software update available at the dealership.
Also he mentioned that VPC must have it as well and should be moving cars at this moment.

bobert · 11-21-2017, 02:06 PM

Quote:

Originally Posted by alscks0414

Congratz!! I just visited my dealer now and my SA mentioned that there is fix software update available at the dealership.
Also he mentioned that VPC must have it as well and should be moving cars at this moment.

Yes , VPC had the fix since Wednesday.

smc07419 · 11-21-2017, 02:23 PM

Quote:

Originally Posted by bobert

Quote:

Originally Posted by smc07419

Here is an update on my car for those who might be interested in the timeline. The car arrived in NJ on the Tombarra 11/9. It reached my dealer today 11/21. My dealer is in NJ only about 30 miles from the VPC. Unfortunately I'm in FL for the holiday but I will be picking it up on Saturday.

We were on the same boat.

Excellent! I remember seeing that we were on the same ship from one of your previous posts. Best of luck!

JPizzz · 11-21-2017, 03:07 PM

If the vin doesn’t pull a recall notice on the bmw website does that mean the car isn’t affected by this issue?

bobert · 11-21-2017, 03:29 PM

Quote:

Originally Posted by JPizzz

If the vin doesn’t pull a recall notice on the bmw website does that mean the car isn’t affected by this issue?

Not necessarily - that might not be updated yet, or they may never update it for whatever reason. My car doesn't list any recalls there either, but it definitely got the instrument cluster software fix/update.

bobert · 11-21-2017, 03:34 PM

Quote:

Originally Posted by smc07419

Excellent! I remember seeing that we were on the same ship from one of your previous posts. Best of luck!

Thanks, I may need it - my car's been sitting at the Jersey VPC since it finished its processing work order on Thursday, yet there is still no shipping info and even the 'Geniuses' can't explain why it says "NA" by 'Released to Carrier'.

Not sure which is more frustrating - being in Florida when your car becomes available at your dealer, or being at home and your car not being available cz it's still sitting at the VPC for unknown reasons with not even a shipping estimate.

M2Nebula · 11-21-2017, 03:38 PM

Quote:

Originally Posted by bobert

Thanks, I may need it - my car's been sitting at the Jersey VPC since it finished its processing work order on Thursday, yet there is still no shipping info and even the 'Geniuses' can't explain why it says "NA" by 'Released to Carrier'.

Things in Jersey don't always leave Jersey.

bobert · 11-21-2017, 03:43 PM

Quote:

Originally Posted by M2Nebula

Things in Jersey don't always leave Jersey.

Indeed! When I asked one 'Genius' if I could go get it from there, he of course thought I was completely insane.

But I'm only 3 hours away and I could get a one-way bus ticket for < $20...

M2Nebula · 11-21-2017, 03:53 PM

Quote:

Originally Posted by bobert

Indeed! When I asked one 'Genius' if I could go get it from there, he of course thought I was completely insane.

But I'm only 3 hours away and I could get a one-way bus ticket for < $20...

We are all insane.....I would have already been camping on their doorstep.

11-20-2017, 04:11 PM	#45
mchoy Private First Class 11 Rep 114 Posts Drives: LBB LCI M2 Join Date: Dec 2008 Location: Seattle, WA iTrader: (3)	How the heck did this happen to our cars all of a sudden? Am I behind on some threads?
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11-20-2017, 05:18 PM	#46
RockinTwinTurbos New Member 9 Rep 18 Posts Drives: 2021 BMW SPY M4 6MT Join Date: Mar 2013 Location: Fort Worth , Texas iTrader: (0) Garage List 2021 BMW M4 [0.00] 2018 Porsche Panamera [0.00] 1993 Land Rover Def ... [0.00]	I had to wait for them to do the update before they would release my car for sale also. Luckily it was not at port and already at the dealership. __________________ 2021 Sao Paulo Yellow M4 6MT (on order)
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11-20-2017, 05:33 PM	#47
impulsiv Private 18 Rep 71 Posts Drives: M2 Join Date: Aug 2017 Location: Montreal iTrader: (0)	That sucks! :mad:
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11-20-2017, 06:20 PM	#49
V.Smurf Second Lieutenant 162 Rep 259 Posts Drives: M2 LBB DCT (LCI) \| X3 30i Join Date: Jul 2017 Location: Melbourne iTrader: (0)	Hi Folks, Is anyone aware of whether this fix involves a new(er) version of the ISTEP firmware...? As far as I can tell, the up-to-now most current firmware version is NBTevo_L171931 ... so if this fix does involve an ISTEP update, it'd be worthwhile knowing what version of ISTEP you end up with after the fix is applied. As this problem appears only to be related to the LCI instrument cluster, and that updates to ISTEP end up on pre_LCI cars, its possible (although I think unlikely) that this won't involve an ISTEP update and be something that's applied directly to the cluster My dealer has advised that my LCI will require a software update, but I don't know whether that's related to the question that I've asked about errors in the BMW maps or this particular issue. Cheers,
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11-21-2017, 07:35 AM	#50
alscks0414 Major 689 Rep 1,339 Posts Drives: MY18 X3 M40i, MY18 M3 ZCP Join Date: Apr 2017 Location: Toronto iTrader: (1)	Found 2ers forum post mentioning the same issue. Apparently, there is one dude who had his 2 series delivered to his dealer but waited for his car to have the recall to be resolved at the dealership and he did pick up his car few days later (mentioning that dealer said that they do have the software update fixing this issue). Problem that I found some saying that the fixing and updating the software takes aroun 2.5 hrs?? That I think it pretty long time for a simple software update?? If it does take 2.5 hrs per a car, I have nooooo idea how many 2 series and M2s have to go through this update at VPC sitting to meet their owners. Seeminlgy, that the issue started from Nov 10th.
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11-21-2017, 07:37 AM	#51
alscks0414 Major 689 Rep 1,339 Posts Drives: MY18 X3 M40i, MY18 M3 ZCP Join Date: Apr 2017 Location: Toronto iTrader: (1)	here is the link to the 2er forum thread I mentioned above. http://www.2addicts.com/forums/showt...php?p=22441370
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11-21-2017, 08:09 AM	#52
seetohey Private First Class 48 Rep 108 Posts Drives: 2018 M2 LBB, 6MT. Future: CTR Join Date: Aug 2017 Location: SoCal iTrader: (0) Garage List 2018 BMW M2 [0.00]	Are cars impacted by this going to be listed in the BMW Safety Recalls website? I entered my VIN and it said I'm not impacted by any recalls. https://www.bmwusa.com/safety-recalls.html
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11-21-2017, 11:34 AM	#55
impulsiv Private 18 Rep 71 Posts Drives: M2 Join Date: Aug 2017 Location: Montreal iTrader: (0)	Just spoke with my SA and my car does not show "port campaign" in the system, so maybe my car is out of the affected VIN range. Yeah! It's actually on the BOHEME.
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11-21-2017, 12:39 PM	#56
smc07419 Enlisted Member 14 Rep 27 Posts Drives: 2018 M2 Join Date: Oct 2017 Location: New Jersey iTrader: (0)	Here is an update on my car for those who might be interested in the timeline. The car arrived in NJ on the Tombarra 11/9. It reached my dealer today 11/21. My dealer is in NJ only about 30 miles from the VPC. Unfortunately I'm in FL for the holiday but I will be picking it up on Saturday.
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11-21-2017, 03:07 PM	#61
JPizzz Private First Class 29 Rep 134 Posts Drives: Porsche Boxster S Join Date: Mar 2011 Location: pa iTrader: (0)	If the vin doesn’t pull a recall notice on the bmw website does that mean the car isn’t affected by this issue?
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