I need help. New M2

heart_doctor · 03-28-2017, 10:43 AM

Ok, I just took delivery of my 2017 m2 on Saturday. I drive it to a satellite office (180 mikes) yesterday and noticed the gap in the front was pretty high and the car seemed stiff. I called the dealership and my SA had me bring the car in last night and apparently they didn't remove all the spacers from the car. He said that there are three spacers and they missed the last one which was the smallest.

I drive a total of 192 miles on the car with that spacer in place. He reassured me that this will not affect the car whatsoever and he is having the service manager call me later today.

Car seems to be driving fine but I am really upset that this happened. What does everybody think? Do I have any concerns about long term problems with the car?

AGM2 · 03-28-2017, 10:47 AM

No you are ok is only a rubber spacer. Get a gift card for Gasoline from the dealer.

doug_999 · 03-28-2017, 10:52 AM

There were people who drove 5,000+ miles with them in over on the 6 series forum. All good (although their ride sucked during this time)

heart_doctor · 03-28-2017, 10:54 AM

Quote:

Originally Posted by AG135i

No you are ok is only a rubber spacer. Get a gift card for Gasoline from the dealer.

He filled my tank yesterday. I really like the dealership and the SA is great. I bought my previous M3 through then and did 100% of my service with them and have never had an issue

littleoldman · 03-28-2017, 11:03 AM

That is disappointing.
Sad that the dealer missed that.
But they did adjust and fix it (and filled your tank).

Thank you for sharing - as I will look at this before I pick up mine.

Zoominrex · 03-28-2017, 11:20 AM

Forgive my ignorance, but spacer for what? The suspension?

doug_999 · 03-28-2017, 11:26 AM

Quote:

Originally Posted by Zoominrex

Forgive my ignorance, but spacer for what? The suspension?

Correct. Google shipping spacers BMW. They help prevent damage while car is in transit.

Zoominrex · 03-28-2017, 11:54 AM

Quote:

Originally Posted by doug_999

Correct. Google shipping spacers BMW. They help prevent damage while car is in transit.

ahh. Got it. Did it just make the ride extremely stiff/rough?

doug_999 · 03-28-2017, 11:55 AM

Quote:

Originally Posted by Zoominrex

Quote:

Originally Posted by doug_999

Correct. Google shipping spacers BMW. They help prevent damage while car is in transit.

ahh. Got it. Did it just make the ride extremely stiff/rough?

Those that had the issue say it was like driving a car without shocks

heart_doctor · 03-28-2017, 12:54 PM

Quote:

Originally Posted by Zoominrex

Quote:

Originally Posted by doug_999

Correct. Google shipping spacers BMW. They help prevent damage while car is in transit.

ahh. Got it. Did it just make the ride extremely stiff/rough?

Yes. Very stiff and the tire gap was very pronounced.

I got a call from the service manager apologizing and he says he wants to buy an accessory for my car. My only concern was any long term damage which there isn't and honestly I didn't mind coming back to the dealership to have them address the issue.

What do you think is reasonable for an "accessory"?

McPurrs · 03-28-2017, 01:01 PM

I am sure it will be fine. If you are worried that much about the suspension, make the free accessory the M coilovers

pruettfan · 03-28-2017, 01:47 PM

I would be a little irritated but mistakes happen. It is surprising that they would miss the spacers since it on the checklist they sign off on and I doubt this is the first M2 that went through the PDI at the dealership.

Cibbersicks · 03-28-2017, 03:59 PM

I can't believe this still happens! I've heard of it so often it's ridiculous. You'd think a BMW tech would remove all four before doing doing anything else at PDI, first job, every time in an attempt to not get it wrong!!

CosmosMpower · 03-28-2017, 04:00 PM

Your rear subframe will fall out, j/k

UltraMagneticAL · 03-28-2017, 04:10 PM

Quote:

Originally Posted by McPurrs

I am sure it will be fine. If you are worried that much about the suspension, make the free accessory the M coilovers

+1

ObsidianX · 03-28-2017, 06:29 PM

Quote:

Originally Posted by heart_doctor

Quote:

Originally Posted by Zoominrex

Quote:

Originally Posted by doug_999

Correct. Google shipping spacers BMW. They help prevent damage while car is in transit.

ahh. Got it. Did it just make the ride extremely stiff/rough?

Yes. Very stiff and the tire gap was very pronounced.

I got a call from the service manager apologizing and he says he wants to buy an accessory for my car. My only concern was any long term damage which there isn't and honestly I didn't mind coming back to the dealership to have them address the issue.

What do you think is reasonable for an "accessory"?

Not sure what value accessory they are offering...

But if you have black grills you could get them to change the gills to the M Performance Black. Or maybe the M Performance floor mat set.

You could always ask for a M Performance steering wheel, but that's pushing it for a spacer which caused no damage.

chillindrdude · 03-28-2017, 06:29 PM

ask for a M Perf Exhaust.

or something more modest, maybe a t-shirt or coffee mug

heart_doctor · 03-28-2017, 06:57 PM

Quote:

Originally Posted by chillindrdude

ask for a M Perf Exhaust.

or something more modest, maybe a t-shirt or coffee mug

I have the m Performace package which has the performance exhaust and I have the black side grills. I'm thinking the performance floor mats are enough ...

doug_999 · 03-28-2017, 07:21 PM

Quote:

Originally Posted by heart_doctor

I have the m Performace package which has the performance exhaust and I have the black side grills. I'm thinking the performance floor mats are enough ...

They made a mistake and feel bad. I totally agree with it. It is a car - no damage was done other than some extra time out of your day. Glad they are going above and beyond to fix and...as I like to say "No small children were hurt"

heart_doctor · 03-28-2017, 08:19 PM

Quote:

Originally Posted by doug_999

Quote:

Originally Posted by heart_doctor

I have the m Performace package which has the performance exhaust and I have the black side grills. I'm thinking the performance floor mats are enough ...

They made a mistake and feel bad. I totally agree with it. It is a car - no damage was done other than some extra time out of your day. Glad they are going above and beyond to fix and...as I like to say "No small children were hurt"

I genuinely like my dealership and the SA who helped me with the car is a great guy. I bought a 2011 M3 from then and had it entirely serviced through the dealership and the service department is great. Mistakes happen. Just wanted to make sure nothing was permanent damaged.

SCALECRAFT · 03-28-2017, 08:28 PM

Ask for the extended warrantee. It would be wholesale for them.

Bazgab · 03-28-2017, 09:55 PM

Coming from my VW Golf R, this was an all too common occurrence on the MK7's. Strut pucks for everyone!

03-28-2017, 10:43 AM	#1
heart_doctor Lieutenant 320 Rep 581 Posts Drives: 2017 M2 Join Date: May 2011 Location: USA iTrader: (0)	I need help. New M2 Ok, I just took delivery of my 2017 m2 on Saturday. I drive it to a satellite office (180 mikes) yesterday and noticed the gap in the front was pretty high and the car seemed stiff. I called the dealership and my SA had me bring the car in last night and apparently they didn't remove all the spacers from the car. He said that there are three spacers and they missed the last one which was the smallest. I drive a total of 192 miles on the car with that spacer in place. He reassured me that this will not affect the car whatsoever and he is having the service manager call me later today. Car seems to be driving fine but I am really upset that this happened. What does everybody think? Do I have any concerns about long term problems with the car? __________________
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03-28-2017, 10:47 AM	#2
AGM2 Lieutenant 298 Rep 471 Posts Drives: M2 LBB 17 Join Date: Jul 2016 Location: Land O Lakes FL iTrader: (0)	No you are ok is only a rubber spacer. Get a gift card for Gasoline from the dealer.
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03-28-2017, 10:52 AM	#3
doug_999 Brigadier General 2542 Rep 3,968 Posts Drives: 2011 1M/2021 992/2023 X3 Join Date: Mar 2008 Location: Chicago, IL iTrader: (0)	There were people who drove 5,000+ miles with them in over on the 6 series forum. All good (although their ride sucked during this time) __________________ 2011 1M, Black loaded sans sat radio 2021 911 C4S Gentian Blue, manual 2023 X3 M40i - loaded sans Park Assist
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03-28-2017, 11:03 AM	#5
littleoldman Banned 107 Rep 166 Posts Drives: incoming M2 - sold 335D Sport Join Date: Nov 2015 Location: 1988 M3, 2006 330 Conv (ZCP), 2008 535Xi, 2011 335D Sport iTrader: (0)	That is disappointing. Sad that the dealer missed that. But they did adjust and fix it (and filled your tank). Thank you for sharing - as I will look at this before I pick up mine.
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03-28-2017, 11:20 AM	#6
Zoominrex Lieutenant 51 Rep 490 Posts Drives: F87 MG M2 Join Date: Apr 2008 Location: Bay Area, CA iTrader: (0)	Forgive my ignorance, but spacer for what? The suspension?
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03-28-2017, 01:01 PM	#11
McPurrs The deuce gets loose 290 Rep 499 Posts Drives: '17 M2 BSM 6MT Join Date: Mar 2017 Location: Worcester, MA iTrader: (0)	I am sure it will be fine. If you are worried that much about the suspension, make the free accessory the M coilovers
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03-28-2017, 01:47 PM	#12
pruettfan Brigadier General 1622 Rep 3,402 Posts Drives: 2017 M2, LBB, DCT, Exec Join Date: Jul 2009 Location: Chandler, AZ iTrader: (0)	I would be a little irritated but mistakes happen. It is surprising that they would miss the spacers since it on the checklist they sign off on and I doubt this is the first M2 that went through the PDI at the dealership.
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03-28-2017, 03:59 PM	#13
Cibbersicks Private First Class 87 Rep 105 Posts Drives: 2017 F87 M2 LBB Join Date: Jul 2012 Location: UK iTrader: (0)	I can't believe this still happens! I've heard of it so often it's ridiculous. You'd think a BMW tech would remove all four before doing doing anything else at PDI, first job, every time in an attempt to not get it wrong!!
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03-28-2017, 04:00 PM	#14
CosmosMpower Brigadier General 2051 Rep 3,714 Posts Drives: F87c, GT3, MK7 GTI Join Date: Apr 2011 Location: Frisco, TX iTrader: (1)	Your rear subframe will fall out, j/k
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03-28-2017, 06:29 PM	#17
chillindrdude Lieutenant Colonel 1161 Rep 1,726 Posts Drives: anything with 4 wheels Join Date: Feb 2015 Location: Virginia iTrader: (1)	ask for a M Perf Exhaust. or something more modest, maybe a t-shirt or coffee mug __________________ My Trackable Street Car 2016 BMW M4 GTS
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03-28-2017, 08:28 PM	#21
SCALECRAFT New Member 6 Rep 11 Posts Drives: 2014 Shelby Gt 500/ Join Date: Feb 2017 Location: So CAL iTrader: (0)	Ask for the extended warrantee. It would be wholesale for them.
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03-28-2017, 09:55 PM	#22
Bazgab Private First Class 132 Rep 190 Posts Drives: 2017 BMW M2 Join Date: Jan 2017 Location: Raleigh, NC iTrader: (0)	Coming from my VW Golf R, this was an all too common occurrence on the MK7's. Strut pucks for everyone! __________________ :::: 2017 AW M2 :::: (SOLD)
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