[instantexpert]

Another quick story. Years ago I went to a Chicago Mini dealer just after they were first released and there was an apparent shortage of cars. If a salesman had walked up to me and said something like "I'm sorry, we've got a large backlog of orders but I'll be happy to show you a car and answer your questions." Literally, anything that involved acknowledging my existence would have been nice and I might have considered going with a Mini at that point. These salespeople might as well not have even been at work the way they were ignoring customers.

Instead, I walked away, determined never to purchase from that dealership ever and never did buy that Mini.