BMWNA issued this release early today:
Official Statement BMW of North America on ABC News Reporting
Woodcliff Lake, NJ – May 11, 2017… We at BMW empathize with anyone who has experienced a vehicle fire. We understand it is a traumatic event and the safety of our customers is of utmost importance to us.
BMW has a long reputation for engineering excellence and is known as a pioneer in safety technology. We have full confidence in our products and strive to always provide the best possible owner’s experience.
With approximately 4.9 million BMW vehicles on U.S. roads, fire incidents involving BMWs are extremely rare. BMW takes every incident very seriously and has a team dedicated to working with BMW owners, insurance companies and authorities to investigate vehicle fire incidents brought to our attention.
We have investigated and in some cases inspected the vehicles identified by ABC News. These vehicles span an age range of 1-15 years, accumulated mileage of up to 232,250 miles and multiple generations and model types. In cases that we have inspected and are able to determine root cause, we have not seen any pattern related to quality or component failure. Vehicle fires can result from a wide variety of external reasons and can range from improper accident damage repair, unauthorized aftermarket modifications (such as remote starters, stereo installations, etc.), previous vehicle flooding, rodent nesting, lack of, or improper preventative maintenance and even arson.
Our Customer Relations team will be happy to assist customers with any additional questions or concerns about their BMW and can be reached at
customerrelations@bmwusa.com or at 800-831-1117.
BMW of North America cannot normally comment on incidents outside of the US. However, we can say that as in the US, the incidents in Korea have been investigated and it was determined that the majority were caused by unauthorized aftermarket modifications.
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