Quote:
Originally Posted by boostm3
I must be missing something here. Why do you even have to communicate with the carrier. Did you buy this from a dealership? Then its incumbent on them to replace it.. You bought a new car, not a repaired car. You have every right to expect a car in pristine condition. Is there any reason you don't expect them to do this?
|
Yeah I am so confused. BMW delivered a car to you with a fucked up wheel. BMW needs to replace the wheel and everyone moves on with their life. To you it's not relevant who delivered the car to BMW before they gave it to you.
Have those mother fuckers, get a new wheel. Nothing else is acceptable. If they don't want to hear it then you tell them that you're going to tell everyone you know this dealer, won't replace a wheel they delivered to you damaged. You're going to tell your friends, your co workers, you're going to tell this forum that dealer won't replace a wheel they sold damaged, you might send a note to the car blogs to see if they will run a story on it. They can choose to have shitty customer service but the customer can choose to let people know about that shitty customer service. Call them and bother them every single day if you have to.
BMW needs to replace this wheel. It's like what, retails for $900? It costs them less than that so less than a thousand and basically no labor to replace the wheel.