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F30lolz yes shop is in lower Westchester. Is the shop you're talking about J&B?
TrevorM3 Id rather leave the collision industry then become a DRP. I could also spend hours going off on the bs that the companies do with those programs and using that as a way to justify a non agreed price with a shop thats actually trying to do a factory spec repair.
Maynard thats a great idea! I find that when explaining to customer what an improper repair is they sometimes dont really understand it. By having something to show them, that was fixed improperly, they can then see the difference
I also always welcome customer to walk threw my facility and see how we preform our repairs. I like them to see that cars are being repaired in a clean environment and that were not just throwing plastic all over the cars but instead changing panels and full stripping cars down for proper refinishing. But I think having some examples like you speak of would be a great visual aid to help explain what we differently.
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