|
^^^^^^ What he said and more. When I hit a deer with my X1 three years ago, the first stop I made was to my dealer. (BMW, Porsche and MB) They don't have a body shop on site. They gave me the name of their exclusive shop that they use. I talked with three SA's at the dealership about their history and then picked out four names randomly of owners that had used their services from the dealership records. Called those four owners and heard nothing but stellar comments. Learned the shop is certified by BMW, VW, and others, for body repair and paint. Visited the shop and talked with one of their appraisers advising him of my high requirement of the finished product. Bottom line, the work was STELLAR! Two new doors and one fender from BMW and paint work beyond compare.
So, like said above, quality of work, history of quality and reputation. If something isn't right about the repair, it shouldn't be the customer that finds the issue, it should be one of your employees.
|