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I think a lot of dealers misunderstand (or don’t care about) the buying experience part of the equation. I think the manufactures understand it which is why they offer European Delivery and Performance Driving days as part of the delivery but the dealers, particularly when the can has limited availability, don't get it.
I explained in detail to my CA how the buying and delivery experience was an important factor for me and “he totally understood” so imagine my surprise when, 16 days from taking deliver, I discover they’d ordered the wrong car! No big deal for them, a three-month delay for me.
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