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I believe this was covered in the past.
They are eventually same hardware but setup is different.
As the rep told you, they tend to go more conservative to MP coilover than their V3. All manufacturer has to worry about their warranty when it comes to their OE parts installed by their mechanics so they would definitely want to avoid aggressive setting that can bring more problem back to them later on.
Their adjustable variances are different. V3 gives you more wider range.
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